Our aim is to ensure that all aspects of your insurance are dealt with promptly,efficiently and fairly.At all times we are committed to providing you with a high standard of service.

Our Complaints Procedure

If you have any questions about your insurance or claim, you should, in the first instance, contact your insurance broker or adviser. Alternatively, you can contact us directly as below.However, if you wish to make a complaint concerning any aspect of the services provided by us regarding
your insurance or claim, please contact:

Complaints Department
Channing Lucas & Partners Ltd.
St Clare House
30-33 Minories
London, EC3N 1PE
Tel: +44 (0)20 7977 5685
Fax: +44 (0)20 7702 9276
e-mail: DBeazley@CLPInsurance.co.uk

If your insurance is underwritten at Lloyd’s and you are not satisfied with the outcome and wish to take the matter further, you can do so at any time by referring the matter to:

Policyholder & Market Assistance
Lloyd’s Market Services
One Lime Street
London, EC3M 7HA
Tel: +44 (0)20 7327 5693
Fax +44 (0)20 7327 5225
e-mail: complaints@Lloyds.com

If you are not satisfied with the final response from Lloyd’s, or your insurer and:-
– you are a private individual, or
– you are a micro business, i.e. have an annual turnover of under EUR 2million and fewer than ten employees.

it may be possible for you to refer the matter to:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London, E14 9SR
Tel: +44 (0)20 7964 0500
e-mail: complaint.info@financial-ombudsman.org.uk
web: www.financial-ombudsman.org.uk

This must be done within 6 months of the final response, without prejudicing your right to take legal action.

CLP Insurance Brokers is a trading name of Channing Lucas & Partners Ltd.Channing Lucas & Partners Ltd is authorised and regulated by the Financial Conduct Authority (FCA).Our registration number is: 490683. The company is registered in England No. 6229756. Registered Office: St Clare House, 30-33 Minories, London, EC3N 1PE.
Channing Lucas Insurance Brokers (Cyprus) Ltd is authorised and regulated by the Cyprus Superintendent of Insurance. Our license number is: EA/B 9599. The company is registered in Cyprus No. HE 384236. Registered Office: 140 Franklin Roosevelt Avenue, Limassol, 3011.